Payment Policy

Zenveltia Payment Policy

At Zenveltia, we are committed to providing a secure and transparent payment process for all our customers. This Payment Policy outlines how payments are accepted, processed, and protected when you shop with us.

1. Accepted Payment Methods

We currently accept the following payment methods for online purchases:

  • All major credit and debit cards (including Visa, MasterCard, and Maestro)

  • Pay by bank (where available)

  • Other secure payment options that may be displayed at checkout

All transactions are processed in GBP (£).

2. Payment Processing

  • Full payment must be made at the time of purchase before an order is confirmed.

  • Once your payment is received successfully, you will receive an order confirmation email with details of your purchase.

  • If there is any issue with payment authorisation or verification, your order may be delayed or cancelled.

3. Security of Payments

We use secure, encrypted payment gateways to ensure your payment information is protected at all times.
Zenveltia does not store or have direct access to your full payment card details.
All sensitive data is transmitted securely using SSL (Secure Socket Layer) technology and handled in accordance with UK data protection laws.

4. Pricing and Currency

All prices shown on our website are in British Pounds (GBP) and include applicable UK taxes unless stated otherwise.
If you are purchasing from outside the UK, your bank or card issuer may apply additional currency conversion fees or charges. These are outside our control.

5. Order Confirmation

Once payment is successfully processed, you will receive an email confirmation containing your order number, summary, and payment receipt.
Please check your email carefully and contact our support team if you notice any discrepancies.

6. Failed or Declined Payments

If your payment fails or is declined:

  • Check that all billing details match your card or bank information.

  • Ensure you have sufficient funds available.

  • Try another payment method if available.


7. Refunds and Cancellations

Refunds and cancellations are handled in line with our Refund Policy.
Please refer to that document for full details on eligibility and timeframes for refunds.

8. Fraud Prevention

To protect our customers and business, Zenveltia reserves the right to:

  • Refuse or cancel any suspicious orders.

  • Request additional identity verification before processing certain payments.

  • Report fraudulent activity to the appropriate authorities.