Do you charge for UK shipping?

No. All UK orders ship free of charge with standard delivery.

How long does delivery take?

Orders are usually processed in 1–2 business days and delivered within 3–5 business days across the UK.

Do you ship internationally?

Currently, Zenveltia ships within the UK only. We’re exploring international delivery in the future.

Can I return an item?

Yes. We offer hassle-free returns within 30 days of delivery, as long as items are unworn, unwashed, and in original condition.

How do I exchange for a different size?

Simply return the original item and request an exchange. Once we receive your return, we’ll send out the replacement size.

What sizes do you offer?

Our collections typically cover ages 0–10 years, with inclusive fits designed for comfort and movement.

Are your clothes eco-friendly?

We’re committed to planet-kind choices, using responsibly sourced fabrics where possible and recyclable, minimal packaging.

What if my order is delayed?

Most orders arrive on time, but delays may happen due to courier issues or peak demand. We’ll keep you updated if there are any unexpected changes.